Refund policy

Updated October 26, 2026

Bookings at the Bar. A deposit books your time, and it goes toward what you pay at the Bar; the skin profile is paid in full. There are no cancellations, and deposits are not refunded. You can move your time up to 48 hours before it, to any time within 3 months of booking. The 3 months run from the day you first booked. Your deposit moves with you. If the Bar has to change your time, we move you to a time that suits you, or return your deposit in full, your choice.

All sales are final. We do not take returns or exchanges of products, opened or unopened. Skincare is used on skin, and nothing that has left us is resold to someone else. That is a hygiene decision before it is a commercial one. If you are not sure which products are yours, map your skin first. It is free, and it exists so that nobody buys the wrong thing.

If something goes wrong. If an order arrives damaged, arrives wrong, is missing something, is marked delivered and never turned up, or is lost on the way, email hello@findritual.com with your order number within 30 days of the day it shipped. We file a claim with the carrier on your behalf, pass on whatever the carrier pays, and tell you what else we can do. If it arrived damaged and you still have the parcel, a photograph helps us with the carrier.

Refunds. When a refund is due for a product order, for example a payment from the carrier or an item that sold out after you ordered, it goes back to the card you paid with. It usually shows within 5 to 10 business days, depending on your bank.

Telling us. Email hello@findritual.com with your order number, or call +1 (801) 405-2025. None of this affects rights you have under the laws where you live.