Returns.

Returns. Last updated September 25, 2026.

 

If something goes wrong, we send it again. Add Shipping Protection at checkout and your order is protected from the moment it leaves us until it is in your hands. If it arrives broken, arrives wrong, or never arrives at all, tell us and we send it again. No return shipment. No form.

 

Shipping Protection covers: an order that arrived damaged or broken; the wrong item, or something missing; an order marked delivered that never turned up; and an order lost on the way. Tell us within 30 days of the day it shipped. One email with your order number is enough. If it arrived damaged and you still have the parcel, a photograph helps us with the carrier, but it is not a condition.

 

Shipping Protection is optional and is added at checkout. It is priced on the order: $0.98 under $40, $2.48 from $40 to $99.99, $3.98 from $100 to $199.99, and $4.98 at $200 and above. It is not insurance. It is us agreeing to send a second one.

 

Without Shipping Protection, we are not able to replace an order once it has left us.

 

Everything else is final. We do not take products back. Skincare is used on skin, and nothing that has left us is resold to someone else. That is a hygiene decision before it is a commercial one. So choose deliberately. If you are not sure which products are yours, map your skin first. It takes a few minutes, it is free, and it exists precisely so that nobody buys the wrong thing.

 

To tell us, email hello@findritual.com with your order number. None of this affects rights you have under the laws where you live.